From Unprofessional to Unlawful – A Shocking Airline Experience My husband and I were flying from Cape Town to Berlin with a connecting flight in Amsterdam. We arrived at Amsterdam with plenty of time and sat at the gate indicated on the screens. The screen only showed a delay—there were no announcements over the speakers and no information from staff. Suddenly, we received a text message informing us of a gate change. We immediately went to the new gate and arrived just five minutes after the message, only to be told we could not board because we were “too late.” However, two passengers who arrived after us were allowed to board without issues. How is that acceptable? We were checked in, had boarding passes in hand, and were present at the airport the entire time. Based on what we witnessed, it appears our seats were given away to other passengers. To make matters worse, the three women at the gate behaved incredibly unprofessionally—they were dismissive, rude, and even laughed in our faces as we explained that our minor children were at home alone in Berlin, waiting for us to return. We asked for their names and they refused to provide them. We received no support. The complaints desk simply rebooked us for the next morning. As a result, we are now spending the night in the airport—exhausted, distressed, and extremely worried about our children at home. This experience was not only deeply unprofessional, but it raises serious concerns about fairness and compliance with passenger rights. How can it be legal for a company be allowed to operate this way? They sell you something and then do not deliver. And then there is no accountability, communication or owing up to a mistake. Deceitful company. I would be ashamed to work there.

I flew with Oman Air in November 2025, both in business class and economy. This was, without exaggeration, the worst airline experience I have ever had. Business Class – Outbound The first flight was delayed by 2.5 hours due to de-icing. That can happen, and I can accept that. But I had paid for lounge access specifically for the transfer, and because of the delay I had to run to the connecting flight. So the lounge was entirely wasted. Once on board, things got worse: • Almost nothing from the business class menu was available; only chicken with rice. • No “any time dining” – just a single service shortly after takeoff. • No breakfast service, even though it was on the printed menu. • No amenity kit because they “ran out”. • No turndown service. • No pyjamas, even though Oman Air normally provides these in business class. In short: I paid for a full business class product but received a stripped-down, budget version that was absolutely not worth the money. Aircraft Change & Economy Seat Problems When I booked, both long-haul segments were supposed to be on a Dreamliner, with decent space in economy. One week before departure they swapped the Muscat – Bangkok flight to a smaller aircraft with noticeably tighter seats. For someone who is 1.88m tall, this is simply painful. Comfort is important, and Oman Air failed completely. Chaotic Schedule Change Before Return Flight Two days before our return flight, Oman Air sent a message saying the BKK departure would be three hours later. This meant our connection in Muscat was no longer possible. I called Oman Air. They told me they would rebook us to the day before. The next day nothing had changed. When I called again, they suddenly claimed the schedule “had always been like this” and that I must have made a mistake. They refused to rebook anything. Trip.com (where I booked the tickets) ended up fixing it, but we lost one full day of vacation because of Oman Air’s incompetence and denial. Paid for an Extra Seat – Oman Air Gave It Away Because I need more legroom and all extra-legroom seats were already taken, I bought three seats instead of two for the return journey. It cost me €100 per segment, so €200 total. I paid and received official confirmation. At the airport, they simply gave my extra seat to someone else “because the flight was full.” No space, no comfort, no empty seat – and no automatic refund. I now have to email and chase my own money. Summary • A business class product that doesn’t deliver what is promised (food, service, amenities). • Last-minute aircraft downgrade to tighter, uncomfortable economy seating. • Schedule changes handled with zero responsibility and even blame-shifting to the customer. • Extra seat purchased and confirmed, then reassigned to someone else without compensation. Conclusion: I have never experienced an airline this unreliable and inconsistent. Next time, I will simply fly EVA Air again — like we used to — and avoid Oman Air completely.

Worst food and cabin service Lost our baggage for 11 days and when found had to make a 140km round trip to pick it up at Brisbane even though it was their error

One of the bad experience on Malaysia airlines. Their staff on airpot are too much bad such as racist and treat on people looks.

TAP hat unseren Kinderwagen, einen UPPAbaby VISTA V2 Duo (Farbe Lucy, mit Babywanne), auf dem Flug TP931 von Zürich nach Lissabon am 16. August 2025 verloren. Buchungsnummer: Z9Y7U2. Aktenzeichen der Gepäckreklamation: 2025-0001473260. Heute ist der 24. November 2025 – also 100 Tage, seit der Kinderwagen verschwunden ist – und TAP hat ihn weder gefunden, noch eine offizielle Verlustbestätigung ausgestellt oder ein ordentliches Entschädigungsverfahren eingeleitet. Jedes Mal, wenn wir nachfragen, bekommen wir dieselbe leere Standardantwort: „Wir prüfen das und melden uns bei Ihnen“ – und danach passiert nichts. Zwischen drei Familienmitgliedern haben wir ungefähr 200 Telefonate geführt und in diesen Monaten rund 1.000 € an Telefonkosten ausgegeben. Erst viel später haben wir erfahren, dass TAP unseren Fall sogar mit einem anderen Gepäckvorgang verwechselt hatte, was das Chaos und die widersprüchlichen Informationen erklärt. Der Kinderwagen hat 890 € gekostet; den Kaufbeleg und alle Unterlagen haben wir vorgelegt, aber TAP kommt seiner Pflicht, den Schaden zu regulieren, einfach nicht nach. Meine klare Empfehlung: Verlassen Sie sich bei wertvollen Gegenständen – insbesondere Kinderwagen oder Babysachen – nicht auf TAP. Wenn möglich, geben Sie so etwas bei TAP gar nicht erst auf. Das war mit Abstand unsere schlimmste Erfahrung mit einer Fluggesellschaft. (Bewertung verfasst am 28. November 2025.)

I recently flew with SCAT Airlines to Turkey and was truly impressed. The cabin crew were kind, attentive, and professional, and the flight was smooth and comfortable. Everything — from boarding to landing — was well-organized and pleasant. Thank you, SCAT Airlines, for the great experience. I’ll happily fly with you again.

Worst airline I’ve ever flown with. If I could give 0 starts I would. The staff were extremely rude on flight FR5672. The Spanish crew members—especially the woman in her mid-40s who was shouting at passengers—even yelled at us after we had already bought the bag. Completely unacceptable behavior and a perfect example of Ryanair’s terrible service.

TAP lost our baby stroller, UPPAbaby VISTA V2 Duo (Lucy color, with bassinet), on flight TP931 from Zurich to Lisbon on 16 August 2025. Booking number: Z9Y7U2. Baggage claim file: 2025-0001473260 (initial) and 2025-0001473209 (new). Today is 24 November 2025 – 100 days since the stroller disappeared – and TAP has still not found it, has not issued an official loss confirmation, and has not started any proper compensation process. Every time we contact them, we get the same empty line: “we’ll check and get back to you” – and then nothing happens. Between three different family members, we’ve made around 200 phone calls and spent roughly €1000 on calls over these months. Much later we discovered that TAP had even mixed up our baggage case with someone else’s, which explains the chaos and contradictory information we kept receiving. The stroller cost €890, and we have the receipt and all supporting documents, but TAP simply ignores its obligation to resolve the claim. My advice: do not rely on TAP with valuable items, especially baby strollers or children’s gear. If you can, never check them in. This has been the worst airline experience we’ve ever had.

This company broke my luggage and proposed no compensation and ignored me completely

Thank you for your high level of professionalism